Reporting a claim

Everyone who lives life to the full has to expect the unexpected. For such cases, our 24-hour Claims Service is on hand to help whenever you need it. Financially, professionally and with a minimum of red tape.

  • Available around the clock

  • Fast claims service

  • Straightforward claims handling

  • By phone and online


ELVIA travel insurance

Report a travel insurance claim

If things don’t go to plan during your trip, ELVIA travel insurance means that they won’t be all that bad, after all. Simply report the claim to us and we will take care of your case immediately.

Report claim
+41 44 283 32 22

Other ELVIA insurance policies

Car, motorcycle, household contents, liability, legal protection

Our teams record your claim, answer your questions and set the claims handling process in motion immediately. We deal with more simple cases straight away over the phone.

Report a claim
from Switzerland: 0800 666 222 (free of charge)
from abroad: +41 43 311 99 90

Report glass damage to your car
Our partner Carglass® will repair your car free of charge at a place of your choice anywhere in Switzerland – within 24 hours of you reporting the damage!

from Switzerland: 0800 818 018 (free of charge)
from abroad: +41 800 818 018